AUTO REPAIR INVOICING REGISTRATION

If you received a written estimate, compare it with the invoice and try to resolve any questions before you pay for the repairs. If the shop promised a delivery date, that must be listed on the repair order. It must show the odometer reading at the time you left the vehicle for repair and when the invoice was prepared. The invoice must show which replacement parts, if any, are used, or not of original quality. When repairs are completed, the shop must give you a detailed invoice listing each repair done, each part replaced, the cost for each, and the cost of labor. If you authorize work by phone, the shop must keep any replaced parts, and make them available when you pick up the vehicle. You are entitled to the return of all replaced parts, except warranty and exchange parts, but you must ask for them in writing before any work is done. If work is authorized verbally or by telephone, the invoice must show the date, time, and name of the person giving authorization. If you prepare a written work order, the shop must attach it to the invoice. If the shop prepares a written work order, it must give you a copy. The shop may not charge more than the estimated price without your permission.Ī shop may not perform any services unless you give your permission. It must show the labor charges for each repair and by what method they are calculated. The estimate must list each part and its cost, and show what parts, if any, are either used or not of original quality.

The shop may charge a reasonable fee for developing a written estimate, but the labor charge for an estimate may not exceed the shop's usual hourly labor charge. If you request it, the repair shop must give you a written estimate of the parts and labor necessary for each specific repair. Under the Repair Shop Act, you have the following rights when dealing with a repair shop: Management of a shop should take the time to explain required repairs and prices, discuss problems, and tell you about the training and experience of employees. If you authorize repair work by phone, write down the date and time, the name of the person you spoke with, any estimated price quoted, and other pertinent details.ĭon't be afraid to ask questions. Besides their importance in case you file a repair complaint, these papers serve as your record of service, and could increase your vehicle's resale value. Keep all records, including estimates, invoices, work orders, receipts, guarantees and warranties. Use the 'Find a DMV-regulated Business' service to find a registered repair shop in your area.Īsk your family, friends and co-workers for advice on reliable repair shops in your area, as well as those you should avoid.

AUTO REPAIR INVOICING REGISTRATION

Make sure there's a green and white 'Registered State of New York Motor Vehicle Repair Shop' sign outside the shop and a valid New York State Department of Motor Vehicles (DMV) registration certificate inside. You can help avoid trouble with an unreliable or dishonest repair shop by following these tips:ĭeal only with a registered shop.

Auto repair invoicing